At WellWanted.pk, your satisfaction and safety are our top priorities. We are proud to offer an Easy 14-Day Return policy for eligible items. However, because our core catalog consists of intimate wellness, personal care, and cosmetic products, strict hygiene and safety standards dictate which items can and cannot be returned.
Please review our policy below before initiating a return.
1. Eligibility for Returns
To be eligible for a return and full refund, the following conditions must be met:
Timeframe: Your return request must be submitted within 14 days of receiving your delivery.
Condition: The product must be completely unopened, unused, and in its original packaging with all manufacturer seals intact.
Proof of Purchase: You must provide the original receipt or order number.
2. Non-Returnable Items (Hygiene Exemption)
For strict health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following items if the packaging has been opened or the seal is broken:
Intimate wellness products (e.g., condoms, delay products, penis rings).
Personal lubricants and massage oils.
Cosmetics, makeup, and skincare products.
Perfumes and attars (unless the bottle is leaking upon arrival).
Haircare products.
Note: If an intimate or personal care item is returned to us opened or used, we will not process a refund, and the item will be discarded for sanitary reasons.
3. Damaged, Defective, or Incorrect Items
We quality-check every order and provide packing-time pictures to ensure accuracy. However, if you receive a product that is damaged during transit, defective, or incorrect, we will make it right.
Please notify us within 48 hours of receiving your parcel.
Send an email or WhatsApp message to our support team containing your order number and clear photos or videos of the damaged or incorrect item.
Once verified, we will arrange for a replacement to be sent to you at no additional shipping cost, or issue a full refund.
4. How to Initiate a Return
Contact Us: Reach out to our customer support team via WhatsApp at 0326 9392949. Please include your order number and the reason for your return.
Approval: Wait for our team to approve the return request and provide you with the return shipping address.
Ship the Item: Pack the item securely in its original condition. Please note that the customer is responsible for paying all return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
5. The Refund Process
Once your returned item is received and inspected by our warehouse, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 7 business days.
For Prepaid orders (Credit/Debit Card or Bank Transfer), the refund will automatically be applied to your original method of payment.
For Cash on Delivery (COD) orders, our team will request your bank account or mobile wallet (e.g., Easypaisa/JazzCash) details to transfer the funds.
Please note: Original shipping charges are non-refundable and will be deducted from your total refund amount.
6. Order Cancellations
If you need to cancel your order, please contact us immediately. Orders can only be canceled if they have not yet been dispatched from our warehouse. Once a tracking number is generated and the parcel is handed over to the courier, the order cannot be canceled and must go through the standard return process.