At WellWanted.pk, customer satisfaction, product quality, and safety are our top priorities. We offer an Easy 15-Day Return Policy on eligible products to ensure a reliable and worry-free shopping experience.
Due to the hygienic nature of intimate wellness, beauty, and personal care products, certain conditions and restrictions apply.
1. 15-Day Return Policy
Customers may request a return within 15 days of receiving their order, provided the following conditions are met:
The product is unused, unopened, and in its original condition.
All original packaging, labels, and safety seals are intact.
The product has not been damaged or altered by the customer.
A valid order number or proof of purchase is available.
Return requests submitted after 15 days may not be accepted.
2. Non-Returnable Products
For health, hygiene, and safety reasons, the following products cannot be returned or exchanged once opened, used, or unsealed:
Condoms and intimate wellness products
Lubricants and personal care products
Perfumes and attars
Skincare and cosmetic products
Haircare products
Unopened and unused products may be eligible for returns within 15 days, subject to inspection.
Exceptions may apply to products received damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.
To process your complaint, provide:
Your order number
Clear photographs or videos showing the issue
A brief description of the problem
Once the issue is verified, we will arrange a replacement or refund, as appropriate, at no additional shipping cost.
4. How to Request a Return
To initiate a return, follow these simple steps:
Contact our customer support team via WhatsApp at 0326 9392949.
Share your order number and reason for requesting a return.
Our team will review your request and provide return instructions if approved.
Securely pack the product in its original packaging and send it to the provided return address.
Please do not send any products back without receiving return approval.
5. Refund Processing
Once your returned product is received and inspected, our team will notify you of the refund status.
Approved refunds will be processed within 5–7 business days.
Prepaid orders will be refunded through the original payment method where supported.
Cash on Delivery (COD) orders will be refunded through bank transfer, Easypaisa, or JazzCash.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Please note that the time required for funds to appear in your account may depend on your bank or payment provider.
6. Return Shipping Charges
Customers are responsible for return shipping charges for standard returns.
If the product is damaged, defective, or incorrectly delivered, WellWanted.pk will cover the return shipping costs for approved claims.
Products must be properly packed to prevent damage during return shipping.
7. Order Cancellation Policy
Orders can be canceled before they are dispatched.
If you wish to cancel an order, please contact our customer support team as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible, and the standard return policy will apply.
8. Contact Us
For return requests, refunds, order issues, or any assistance, please contact us:
Website: https://wellwanted.pk/
WhatsApp: 0326 9392949
Our customer support team is available to assist you with your concerns.
WellWanted.pk — Shop with Confidence. Your Satisfaction Matters.
